Fresh new shopping experience! Save 10% off $295+

NEWLOOK
patio lane home shipping rate times

Shipping Rates & Times

Domestic Shipping Rates

  • Free shipping is available on eligible orders over $150 within the contiguous 48 states.*
  • Orders under $150 ship for a $24.95 flat rate within the contiguous 48 states.
  • Fabric samples ship via USPS First Class Mail.
  • Free shipping does not include value cushions or fabric samples.

International Shipping Rates

  • International shipping may not be available through UPS at checkout, depending on the destination.
  • Please contact us for a current shipping quote on orders shipping outside of the contiguous United States.
  • For larger orders, contact our team for a custom shipping quote.
  • We work with multiple shipping providers to help find the best available shipping rate based on package size, destination, and individual country restrictions.

Domestic Delivery Times

  • In-stock items are typically processed within 3 business days and shipped via UPS or FedEx.
  • Please allow extra time for fabric samples. Samples are mailed via USPS and typically take up to 7 business days to process, plus 5–7 days for postal delivery.
  • Contact us if you need faster shipping options for fabric samples.

International Delivery Times

  • In-stock international orders typically ship within 5–10 business days after the order is paid in full.

*Free shipping exceptions may apply based on weight and/or girth. Larger fabric orders and larger custom-made orders may require special shipping fees and will be quoted on a per-item basis. Wholesale orders are excluded.


How To Track My Order

Tracking your order is easy! Just follow these simple steps:

Step 1: Access Your Account

Click the Profile Icon located in the upper-right corner of our website to log into your customer account.

Note: You need a customer account to track your orders.

Don’t have an account yet? Create your account here to get started.

Step 2: Log In

Sign in using your account credentials to view your order history.

Step 3: Find Your Order

Click on the order you want to track. You’ll see the current status, tracking number, and estimated delivery date.

Step 4: Need More Help?

If you don’t see the information you need, our support team is happy to assist you.

Contact Us